Whitehouse Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Whitehouse, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Whitehouse Utility Billing
In-Person Office
101 A Bascom Rd, Whitehouse, TX 75791
Important Notice
Water bills are due by the 10th. A late fee of $15 or 10% of billed services applies if paid after close of business.
Complete Water Utility Guide
Whitehouse Utility Department Overview
The City of Whitehouse independently manages the community water and sewer infrastructure, ensuring reliable service for all residents. The municipal utility office operates Monday through Friday from 8:30 a.m. to 4:30 p.m. Water meters across the city are read mid-month, typically around the 15th, to accurately capture your household consumption. Paper bills are then generated and mailed out by the last working day of the month so that citizens have ample time to review their charges before the payment deadline.
Strict Due Dates and Penalty Fees
Managing your utility account responsibly requires adhering to the city strict billing timeline. All water statements are due by the 10th of the month before the close of business at 4:30 p.m. If a payment is not received by this deadline, a late penalty of $15 or ten percent of the total billed services—whichever is greater—will be added to the account. This grace period extends until the 20th of the month. It is important to remember that postmarked dates are not considered valid proof of timely payment.
Disconnections and Reconnection Charges
Accounts that remain unpaid after the extended grace period run the serious risk of service interruption. If the city is forced to dispatch a technician to disconnect your water meter due to non-payment, a mandatory $50 service charge is immediately applied to the account. This hefty fee is assessed regardless of whether the physical disconnection has been fully completed yet. To restore water access to your home, the entire past-due balance plus the service charge must be settled in full with the utility clerk.
Utilizing the Quick Pay Digital System
For maximum payment convenience, Whitehouse offers a robust Municipal Online Services platform. Customers who want to bypass logging in can use the popular Quick Pay feature. To utilize this tool, you must accurately type your account number—including all dashes, such as 01-0101-01—along with the exact amount of your last payment. Alternatively, residents can sign up for automatic bank drafts or utilize the physical drop slot at City Hall for after-hours deposits. For any billing questions, the customer support team can be reached at 903-510-7500.
Frequently Asked Questions
Q: Where can I pay my water bill online in Whitehouse?
A: You can pay your bill securely through the official payment portal managed by Whitehouse Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:30 AM - 4:30 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Whitehouse Utility Billing customer service directly at 903-839-4914.
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