Oak Point Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Oak Point, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Mustang Special Utility District
In-Person Office
100 Naylor Rd, Oak Point, TX 75068
Important Notice
Water service is provided by Mustang SUD or other regional utility districts, completely separate from City Hall operations.
Complete Water Utility Guide
Navigating Dual Water Providers in Oak Point
Unlike most Texas municipalities that operate a centralized city water department, water service in Oak Point is uniquely divided between two completely independent utility companies. The entity that manages your residential tap and issues your monthly invoice is entirely dependent on the geographic location of your property. Incoming homeowners and renters must verify their neighborhood's specific boundaries to determine whether their service falls under the jurisdiction of Undine Texas, LLC, or the Mustang Special Utility District. Because the City Hall does not process water bills, payments must be routed directly to your designated external provider.
Service Territories for Undine Texas
If your home is situated in the eastern sector of the city, you are likely serviced by Undine Texas, LLC. Specifically, Undine manages the water infrastructure for the Gates of Waters Edge and Wellington Trace subdivisions. Additionally, properties located generally east of Yacht Club Road and south of Eagles Landing Boulevard, including specific roads like Sunset Cove Lane, Lonesome Dove Drive, and Dickinson Lane, fall under Undine's management umbrella. Residents in these specific zones must contact Undine directly at 713-574-5953 to establish new service connections, report municipal leaks, and manage their monthly utility payments.
Mustang Special Utility District Coverage
For properties located outside of the specific Undine service boundaries, water utilities are administered by the Mustang Special Utility District. As a massive regional provider, Mustang manages a significant portion of the Oak Point residential grid. Customers assigned to this district must utilize the Mustang online portal or contact their regional customer service center to handle billing disputes, set up automated bank drafts, and process new account applications. Understanding which district your home belongs to prevents massive headaches and ensures your utility deposits are sent to the correct financial institution.
Embracing Regional Water Conservation
Regardless of which utility company services your specific address, responsible water usage is a critical priority for the entire Oak Point community. The local government strongly advocates for the Water IQ conservation program endorsed by the Texas Water Development Board. Residents are encouraged to monitor their monthly consumption statements for sudden spikes that could indicate hidden irrigation leaks. Furthermore, practicing smart landscaping techniques, such as watering lawns strictly during the early morning hours to prevent rapid evaporation, helps preserve the vital regional aquifers and drastically lowers your monthly household expenses.
Frequently Asked Questions
Q: Where can I pay my water bill online in Oak Point?
A: You can pay your bill securely through the official payment portal managed by Mustang Special Utility District.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:00 AM - 4:30 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Mustang Special Utility District customer service directly at 940-686-5500.
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