Magnolia Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Magnolia, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Magnolia Utility Billing
In-Person Office
18111 Buddy Riley Blvd, Magnolia, TX 77354
Important Notice
City water is only provided to residents strictly inside city limits. ETJ residents are serviced by various Municipal Utility Districts (MUDs) or private wells.
Complete Water Utility Guide
Securing Service and Mandatory Connections
Establishing your essential utilities in Magnolia requires formalizing an application and securing the necessary financial deposits. New customers must complete the Official Application for Service to initiate their water and sewer connections. The required security deposit fluctuates heavily depending on your ownership status. Standard residential property owners must pay a $200.00 deposit, whereas tenants and lessees are subject to a much steeper $350.00 deposit. Regardless of ownership status, every new account is also assessed a non-refundable $35.00 connection fee before a municipal technician will dispatch to unlock the property's street meter.
Strict Deadlines and Late Penalties
Funding the city's intricate water infrastructure demands adherence to a rigid billing calendar. Magnolia generates utility statements on a regular monthly cycle, with all payments officially due by the 20th of each month. If the utility clerks do not receive your funds by the close of business on the 20th, a mandatory 5% late penalty is automatically calculated and attached to your ledger. Paying promptly is the only surefire method to insulate your household budget from these unnecessary financial additions.
The 30th Cut-Off and Tampering Fines
Allowing your utility balance to remain completely unpaid triggers severe municipal consequences. If a resident fails to remit full payment by the 30th of the month, the property becomes instantly subject to a physical service disconnection. To reinstate running water after a lock-out, you must settle the entire account balance alongside a mandatory $45.00 disconnection fee. The city strictly warns residents against attempting to turn the water back on themselves. Under City Ordinance No. O-2024-020, manipulating the municipal lock will result in a heavy $100.00 Meter Tampering Fee, plus the cost of replacing the damaged hardware.
Base Rates and Groundwater Pass-Throughs
Understanding your monthly invoice requires recognizing the distinct tiers and pass-through charges applied by the city. For a standard 5/8-inch or 3/4-inch residential meter inside the city limits, the base rate is $21.00, which generously covers your first 1,000 gallons of consumption. Beyond that, the rate per thousand gallons increases slightly based on usage tiers. Additionally, residents will notice specific pass-through fees mandated by regional water authorities, including a San Jacinto River Authority charge of $2.51 per 1,000 gallons and a Lone Star Groundwater Conservation District fee of $0.165 per 1,000 gallons, which fund regional aquifer preservation efforts.
Frequently Asked Questions
Q: Where can I pay my water bill online in Magnolia?
A: You can pay your bill securely through the official payment portal managed by City of Magnolia Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Thursday 7:30 AM - 5:00 PM, Friday 8:00 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Magnolia Utility Billing customer service directly at 281-259-2616.
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