Horseshoe Bay Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Horseshoe Bay, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Horseshoe Bay Utility Billing
In-Person Office
1 Community Drive, Horseshoe Bay, TX 78657
Important Notice
Automatic bank drafts and online credit card payments are accepted via the city's secure portal.
Complete Water Utility Guide
Establishing Water Service and Mandatory Deposits
Securing residential utility services in the beautiful lakeside community of Horseshoe Bay begins at the Utility Service Office, conveniently located near the primary Fire Station on FM 2147. To activate a new water meter, incoming residents must fill out an official Application for Utility Service and submit a mandatory $200 security deposit. This upfront deposit protects the municipal infrastructure from unpaid final balances when occupants eventually move away. Once your profile is active, city technicians will manually read your water meter between the 10th and the 20th of every month to ensure billing accuracy.
Strict Due Dates and Automatic Penalties
The Horseshoe Bay billing department relies on timely payments to keep local water purification systems and grinder sewers running smoothly. Your specific due date will be prominently displayed on your monthly printed or digital statement. The local policy grants very little leeway; any invoice that is not paid in full by the exact due date is instantly classified as delinquent. On the very next day following the deadline, an automatic 10% penalty is firmly applied to the outstanding balance. Ensuring your payment arrives on time is the best way to keep your household expenses predictable.
Navigating Disconnections and Restoration Fees
Failing to address a delinquent balance will result in a rapid suspension of your property's water supply. A termination notice is embedded directly into the following month's statement, and actual service disconnection typically occurs approximately 20 days after the initial due date. If the city shuts off your tap, getting it turned back on is an expensive endeavor. Customers are required to pay the entirety of their past-due balance alongside a standard $75 reconnection charge. If you need a technician dispatched after regular business hours to restore flow, an additional $125 service charge is stacked onto the total.
Smart Leak Detection and Payment Processing
To help residents monitor their consumption and prevent catastrophic indoor flooding, Horseshoe Bay offers a free leak alert program powered by the WaterSmart portal. This digital tool notifies homeowners immediately if continuous flow is detected. When it comes time to pay, residents can utilize the online municipal dashboard to submit a payment using Visa, MasterCard, or Discover, though a 3.5% convenience fee applies to all card transactions. Alternatively, customers can avoid processing fees by completing a Direct Debit Application to have funds automatically withdrawn from their checking account around the 15th of each month, or by utilizing the physical drop box in the administrative parking lot.
Frequently Asked Questions
Q: Where can I pay my water bill online in Horseshoe Bay?
A: You can pay your bill securely through the official payment portal managed by Horseshoe Bay Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:00 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Horseshoe Bay Utility Billing customer service directly at 830-598-8741.
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