Granite Shoals Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Granite Shoals, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Granite Shoals Utilities
In-Person Office
2221 N Phillips Ranch Rd, Granite Shoals, TX 78654
Important Notice
The city treats its surface water directly from Lake LBJ. A residential deposit is required for utility setup.
Complete Water Utility Guide
Managing Your Granite Shoals Utility Account
The City of Granite Shoals provides a streamlined approach to handling your municipal utility services. Your monthly statement conveniently combines both water usage and solid waste collection fees into a single invoice. Residents can access the Municipal Online Services portal to set up a new account, check their balance, or register for automatic bank drafts. For those preferring traditional methods, a secure 24-hour drive-by drop box is available at City Hall, located at 2221 N Phillips Ranch Road.
Utility Due Dates and Strict Penalty Fees
Staying on top of your billing cycle is critical to avoid unnecessary financial penalties. All monthly utility payments must be received by 5:00 PM on the 10th of the month. If the 10th happens to fall on a weekend or recognized holiday, the deadline automatically shifts to the following business day. Accounts carrying an unpaid balance after this strict deadline will immediately incur a $20 late fee, which will be added directly to the next statement.
Delinquency Policies and Service Disconnection
Failure to settle your utility bill in a timely manner can lead to severe service interruptions. If your balance remains unpaid by 5:00 PM on the 20th of the month, a $40 delinquent processing fee is added to the account. At this stage, your property is subject to immediate water disconnection and the physical removal of your trash receptacles. To restore services, all outstanding charges and penalties must be paid in full prior to 4:00 PM on a standard business day.
Payment Methods and First Responder Donations
Granite Shoals offers highly flexible payment channels, including a dedicated automated phone line at 877-867-5743 for fast credit card transactions. When paying your bill, you might notice a voluntary three-dollar contribution line item. This small, optional donation directly supports the Granite Shoals fire department, police officers, and local EMS teams. Opting into this municipal program is a wonderful way for residents to give back and ensure emergency responders have the community support they need.
Frequently Asked Questions
Q: Where can I pay my water bill online in Granite Shoals?
A: You can pay your bill securely through the official payment portal managed by Granite Shoals Utilities.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:00 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Granite Shoals Utilities customer service directly at 830-598-2424.
Looking for Trash & Recycling info?
Find your pickup schedule, bulk waste rules, and holiday delays for Granite Shoals.
View Trash Schedule →