Granbury Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Granbury, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Granbury Utility Billing
In-Person Office
116 W Bridge St, Granbury, TX 76048
Important Notice
Water, sewer, and sanitation billed monthly.
Complete Water Utility Guide
Getting Set Up with Granbury Utilities
If you are moving into a new home within Granbury, securing your municipal utilities is managed directly through the centralized Utility Billing Office. The city uniquely bundles both your water and electric meters into a single convenient account. To activate a new service or transfer an existing connection, prospective customers must submit a formal application, provide government identification, and present their closing documents or a valid lease agreement. New accounts typically require a security deposit, which is held until the account is formally closed or reverted to the property owner.
Methods to Pay Your Combined Bill
The Utility Billing department provides an excellent array of flexible payment options to ensure residents can settle their monthly invoices effortlessly. The most popular avenue is utilizing the municipal digital portal, which securely processes credit cards and debit transactions online. If you are not comfortable paying via the internet, the city also operates an automated pay-by-phone system, accessible by dialing 866-201-5074 at any time of day or night. Traditional mail-in checks sent to the local P.O. Box are also heavily utilized by the community.
Dropping Off Payments at City Hall
For residents who prefer taking care of their municipal business in person, the Utility Billing Office is conveniently located at 116 West Bridge Street. The front desk is fully staffed Monday through Thursday from 7:30 AM to 5:30 PM, and on Fridays from 8:00 AM to 5:00 PM. If you need to drop off a payment after normal business hours, you can safely utilize the 24-hour outdoor drop boxes. There is a walk-up box situated to the right of the main doors, and a drive-up green box positioned near the blue postal mailbox for absolute convenience.
Automatic Bank Drafts for Peace of Mind
To completely eliminate the stress of remembering monthly due dates, Granbury heavily promotes its Auto Draft program. Residents can sign up for automatic bank drafting completely online. Once activated, the exact total of your combined water and electric bill is directly withdrawn from your designated checking or savings account exactly on the due date. This incredibly efficient program guarantees you will never incur frustrating late fees or face unexpected service interruptions due to a misplaced statement in the mail.
Contacting Support for Billing and Emergencies
Managing over 9,000 active meters requires a dedicated support team. If you spot a sudden, inexplicable spike in your monthly water consumption, you can email the utility clerks directly at ub@granbury.org to request a digital account review. Furthermore, if you encounter a catastrophic infrastructure failure outside of normal business hours—such as a massive water main break flooding a local street or a total loss of electrical power at your home—you should immediately dial the 24-hour emergency dispatch line at 817-588-0488.
Frequently Asked Questions
Q: Where can I pay my water bill online in Granbury?
A: You can pay your bill securely through the official payment portal managed by City of Granbury Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Mon-Fri 8:00 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Granbury Utility Billing customer service directly at 817-573-1114.
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