Freeport Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Freeport, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Freeport Utility Billing
In-Person Office
200 W 2nd St, Freeport, TX 77541
Important Notice
Utility billing includes water, sewer, and sanitation services.
Complete Water Utility Guide
Establishing Your Freeport Water Account
Welcome to the City of Freeport! Starting your new municipal water and sewer service is a simple process. To get connected, new residents must pay a $25.00 non-refundable connection fee alongside a $100.00 refundable deposit. You can submit your application using a printable form emailed to the utility billing team, by visiting City Hall in person, or through the convenient 2TurnItOn online portal.
Monthly Billing Cycles and Due Dates
Freeport's utility billing follows a strict monthly timeline. City staff reads the local meters between the 5th and 10th of every month, billing usage by the thousands of gallons with a 2,000-gallon minimum base. Your finalized statement is mailed out by the 20th. To maintain an account in good standing, it is imperative that your full payment is submitted no later than the 5th of the following month.
Late Penalties and Disconnection Policies
Missing a due date will result in additional charges being added to your utility account. If your payment is not received by 4:00 PM on the 12th of the month, a 10 percent penalty fee is applied to your outstanding balance. Delinquent notices go out on the 13th. If the account remains unpaid by 4:00 PM on the 20th, a $40.00 delinquency fee is attached, and water services will be promptly disconnected.
Versatile Payment Options
The city provides a variety of ways to settle your municipal statement. You can mail a check or visit the drive-thru drop box at City Hall, located at 1201 N Avenue H. For digital convenience, Freeport supports text-to-pay, automatic bank drafts, and an online payment portal. Please note that all credit card, telephone, and text-based transactions are subject to a standard 3 percent processing fee.
Financial Hardship and Extension Requests
Understanding that unexpected financial hardships occur, Freeport allows eligible residents to request a payment extension. To qualify, an account must have a balance under $400.00, three months of solid payment history, and no failed extensions or returned checks in the prior six months. Residents can utilize up to three extensions per calendar year by coordinating directly with the Water Department before their scheduled shut-off date.
Frequently Asked Questions
Q: Where can I pay my water bill online in Freeport?
A: You can pay your bill securely through the official payment portal managed by City of Freeport Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Mon-Fri 8:00 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Freeport Utility Billing customer service directly at 979-233-3526.
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