Diboll Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Diboll, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Diboll Utilities
In-Person Office
400 1/2 S Crockett, Diboll, TX 75941
Important Notice
Utility setup requires an application and deposit. A night drop box is located at City Hall for payments.
Complete Water Utility Guide
City of Diboll Utility Billing Department
The backbone of Diboll's municipal infrastructure is its public water and sewer system. The local utility billing department is responsible for measuring consumption, generating monthly invoices, and processing payments to ensure the continuous operation of these vital services. Your monthly bill reflects a combination of fixed base charges—which cover the maintenance of the pipe network and treatment facilities—and volumetric charges based on the actual thousands of gallons your household consumes during the billing cycle.
Establishing a New Water Connection
If you are relocating to Diboll, you must formally establish utility service in your name to prevent an unexpected shut-off. New applications are processed exclusively at the Diboll City Hall, located at 400 Homer Altman View. Applicants need to supply a government-issued photo ID and a legally binding document tying them to the property, such as a deed or a signed lease agreement. A mandatory utility deposit is collected at the time of application, which is held in escrow and ultimately applied to your final bill when you move away.
Online Portal and Payment Gateways
Diboll residents have access to a streamlined online payment portal, designed to make monthly utility management effortless. By creating an account on the city's official website, you can pay your water bill 24/7 using a Visa, MasterCard, or Discover card. The digital system also allows homeowners to monitor their water consumption trends over time, making it easier to spot unusually high usage that might indicate an underground leak. Please note that a nominal third-party processing fee is typically applied to digital transactions.
In-Person and Mailed Remittances
For those who prefer face-to-face service or wish to avoid online convenience fees, the utility office welcomes walk-in customers during standard weekday operating hours. You may pay with cash, check, or money order at the front counter. If you cannot make it during business hours, a secure drop box is located outside City Hall for after-hours check and money order deposits—never put cash in the drop box. Alternatively, you can utilize the United States Postal Service to mail your payment, ensuring you send it early enough to clear before the deadline.
Handling Late Payments and Lock-Outs
Account balances must be cleared by the due date specified on your monthly invoice. If a payment is missed, the city imposes a late fee penalty based on a percentage of the outstanding balance. Accounts that remain delinquent for an extended period will be flagged for non-payment disconnection. Once a water meter has been locked by a city technician, the customer must pay the entire past-due balance, the accumulated penalties, and a specific reconnect fee before service can be lawfully restored. Tampering with a locked meter is illegal and carries severe fines.
Frequently Asked Questions
Q: Where can I pay my water bill online in Diboll?
A: You can pay your bill securely through the official payment portal managed by City of Diboll Utilities.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:00 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Diboll Utilities customer service directly at 936-829-4757.
Looking for Trash & Recycling info?
Find your pickup schedule, bulk waste rules, and holiday delays for Diboll.
View Trash Schedule →