Crockett Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Crockett, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Crockett Utility Billing
In-Person Office
200 N 5th St, Crockett, TX 75835
Important Notice
A night drop box is located at City Hall. Deposits are required for new residential utility accounts.
Complete Water Utility Guide
Managing Your Crockett Water Account
Gaining access to the municipal water grid requires coordinating with the Crockett Water Office, centrally located at 200 N. 5th Street. The local clerks will guide you through the enrollment process, establish your required utility deposits, and activate your residential meters. The city relies on highly accurate readings to generate your monthly statement, which is typically dispatched near the end of each month, usually on or after the 25th. Because your statement also includes your mandatory garbage fees, keeping this singular account in excellent standing is crucial to maintaining all your essential civic services.
The 10th of the Month Deadline
Residents must pay close attention to the billing calendar to avoid severe financial penalties. Payment for your municipal utility services is officially due by the 10th day of the following month after the bill is received. If you fail to submit the required funds by this strict deadline, a massive 15% late charge is instantly calculated against your total balance. Once this penalty is applied, the water department will mail a secondary late notice indicating the new, heavily inflated total amount that must be cleared to prevent a complete service interruption.
Navigating Disconnections and Reconnections
The City of Crockett executes a highly regimented cut-off protocol for chronically delinquent accounts. If your outstanding bill is not paid by exactly 4:50 p.m. on the 25th of the month, a physical disconnection is scheduled for the very next business day (Monday through Thursday). Cut-offs can begin as early as 7:00 a.m., long before the administrative office even opens. To restore your household water, you must pay a $50.00 reconnect charge alongside the full delinquent balance. If you suffer a third disconnection within a rolling 12-month period, the municipality reserves the right to demand an additional upfront deposit before service is ever reinstated.
Drive-Thru Payments and Bounced Checks
To facilitate easy transactions, the water office accepts cash, checks, money orders, and credit cards. You can physically visit the 5th Street office, utilize the incredibly convenient drive-thru window, or drop a payment in the night depository. The city issues a stern warning regarding returned checks; a $30.00 NSF fee is instantly charged for any bounced payment. If a household bounces a check for a second time, they forfeit the privilege of writing checks entirely and will be legally required to pay all current and future utility bills using only cash, a cashier's check, or a verified money order.
Frequently Asked Questions
Q: Where can I pay my water bill online in Crockett?
A: You can pay your bill securely through the official payment portal managed by City of Crockett Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:00 AM - 4:30 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Crockett Utility Billing customer service directly at 936-544-5156.
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