Converse Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Converse, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Converse Utility Billing
In-Person Office
406 S Seguin Rd, Converse, TX 78109
Important Notice
Online payment portal available.
Complete Water Utility Guide
Activating Your Utility Account on Seguin Road
Moving into a new home in Converse means getting your essential municipal utilities up and running right away. The Utility Billing department handles your water, sewer, and garbage services under one convenient umbrella. To establish an active account, new residents must submit a formal application either via email or in person at City Hall, located at 406 S. Seguin Road. You are required to provide a valid driver's license alongside a signed lease agreement if you are renting, or a closing disclosure if you are the new homeowner.
Breaking Down the Connection Fees
The city requires an upfront payment to unlock your water meter, which totals exactly $60. This amount is split into a $50 refundable security deposit and a $10 non-refundable administrative setup fee. There is a strict 4:00 p.m. daily cutoff for new applications. If you submit your paperwork and pay the deposit before that time, the city will typically activate your tap the very next business day. Any requests received after this deadline, or submitted over the weekend, are automatically pushed to the following schedule block. Keep in mind that the billing office will not process any applications submitted more than five days prior to your actual move-in date.
Covering Your Monthly Statement
Account holders have a wealth of options when it comes to settling their monthly balances. The Municipal Online Services portal is highly popular, featuring a 'Quick Pay' tool that lets you bypass the login screen entirely by just typing in your account number. If you prefer dropping off your payment during your morning commute, a secure drive-up drop box is located at the first entrance of the City Hall parking lot. Just make sure to only insert paper checks or money orders into the drop box, as cash is never accepted outside. In-person walk-ins are also warmly accommodated during normal weekday hours.
The 4% Surcharge and Free Payment Alternatives
It is incredibly important to note that any payment processed using a credit or debit card—whether done online, in person, or over the automated 877-385-7181 phone line—will incur a mandatory 4% pass-through surcharge from the processing company. If you want to avoid this extra fee entirely, you can pay with cash or a paper check directly at the utility desk. For a completely hands-off approach without the penalty, homeowners can download the Automatic Draft Application and link their routing and checking account numbers for a fee-free monthly bank draft.
Tracking Gallons with My Water Advisor 2
To help residents keep their utility costs manageable, Converse supports the 'My Water Advisor 2' digital platform. By navigating to the platform's website and registering with your exact utility account number (making sure to include the dashes), you can monitor your household's daily consumption. This tool is a fantastic way to catch unexpected volumetric spikes, which are almost always caused by silent toilet leaks or cracked outdoor irrigation lines, effectively saving you from a shockingly high invoice at the end of the month.
Navigating Shut-Offs and Emergency Restoration
Falling behind on your monthly statement can quickly result in a service disconnection. If your home's water is shut off due to severe delinquency, the city explicitly warns against trying to pay your past-due balance through the online portal. Digital payments can take time to clear, meaning your tap will stay dry much longer. Instead, you must call the Utility Billing Department immediately at 210-658-1965 to speak directly with a representative, process your payment, and get a technician dispatched to unlock your meter. For critical infrastructure emergencies like a burst municipal pipe after hours, a standby tech can be reached by calling the main number and selecting option four.
Frequently Asked Questions
Q: Where can I pay my water bill online in Converse?
A: You can pay your bill securely through the official payment portal managed by City of Converse Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Mon-Fri 8:00am-5:00pm.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Converse Utility Billing customer service directly at 210-658-1965.
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