Andrews Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Andrews, Texas.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Andrews Utility Billing
In-Person Office
111 Logsdon St, Andrews, TX 79714
Important Notice
Utilities billed monthly.
Complete Water Utility Guide
Establishing Residential Utilities in Andrews
Opening a new municipal utility account in Andrews requires a few specific administrative steps before the city will turn on your tap. Prospective customers must provide the billing office with a completed application, a valid form of identification, and concrete proof of legal tenancy, such as a closing disclosure or a signed lease agreement. For standard residential accounts, a non-negotiable $65.00 deposit and connection fee is required upfront. You can finalize this process in person at City Hall or email your filled-out forms directly to the billing department to receive further digital instructions.
The Strict Monthly Billing Calendar
The City of Andrews operates on a highly consistent, predictable monthly billing schedule. Water meters are read electronically around the 12th of every month, and physical utility statements are placed in the mail near the 27th. Your balance is strictly due and payable by the 15th of the following month. If you ever fail to receive your statement in the mail, do not simply ignore it; contact City Hall immediately, as you are still fully responsible for the balance by the stated deadline.
Penalties, Late Fees, and Disconnections
Missing a payment deadline triggers a strict sequence of financial penalties. Any unpaid account balance remaining on the 25th of the month will be assessed an automatic $20.00 late fee. If the account remains delinquent by the first workday of the subsequent month, public works will shut off the water supply, and an additional $25.00 cut-off fee will be stacked onto the total. To get a disconnected meter turned back on, you must clear the entire balance, including all penalties, and provide your online payment confirmation number directly to the billing clerks.
Payment Gateways and Automatic Drafts
To help residents avoid costly penalties, the finance department provides multiple ways to submit a payment. You can easily navigate to the municipal online payments portal to clear your invoice using a major credit or debit card. For the ultimate peace of mind, the city offers a completely free Automatic Draft service. By setting this up, your total monthly balance is automatically drawn from your designated checking or savings account on the 16th of each month, guaranteeing you will never miss a due date.
Advanced Water Treatment Infrastructure
Residents can feel incredibly confident in the quality of the water flowing from their faucets. In recent years, the City of Andrews launched a state-of-the-art Water Treatment Plant utilizing advanced activated alumina technology. This massive infrastructure upgrade ensures the municipal supply is fully compliant with the Safe Drinking Water Act, significantly reducing natural arsenic and fluoride levels to fall well below stringent federal safety standards.
Frequently Asked Questions
Q: Where can I pay my water bill online in Andrews?
A: You can pay your bill securely through the official payment portal managed by City of Andrews Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Mon-Fri 8:00am-5:00pm.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Andrews Utility Billing customer service directly at 432-523-4820.
Looking for Trash & Recycling info?
Find your pickup schedule, bulk waste rules, and holiday delays for Andrews.
View Trash Schedule →