Weston Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Weston, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Weston Utilities
In-Person Office
17200 Royal Palm Blvd, Weston, FL 33326
Important Notice
The City manages water and wastewater utilities directly, while stormwater billing is often included on the property tax bill.
Complete Water Utility Guide
The Unique Regional Billing Relationship
Unlike many municipalities that handle their own utilities entirely in-house, Weston operates under a unique regional infrastructure model. The actual billing, account management, and financial processing for Weston’s water utility are administered externally by the neighboring City of Sunrise. This means that when you establish a new connection, dispute a charge, or close out an account, you will be communicating directly with Sunrise Public Service representatives at 954-746-3232. To open a new residential line, homeowners must furnish an executed settlement statement, an official photo ID, and pay a standard $125 security deposit. However, physical pipe maintenance remains under the jurisdiction of Weston's local Public Works.
Accessing the City of Sunrise Payment Portal
Because your financial account resides on the Sunrise network, Weston residents must utilize the Sunrise portal for all digital payments. The system is designed to be highly user-friendly and completely free of hidden transaction fees. By visiting the official billing webpage, you can quickly clear your monthly balance using a major credit card, debit card, or electronic check. If you prefer to handle tasks over the phone, a dedicated toll-free automated line is available 24/7 at 1-800-761-6508. To ensure the system correctly routes your payment, always have your specific Customer ID and Account Number readily available before logging in or dialing.
Understanding District Conservation Rates
To promote long-term environmental stewardship, utility rates for Weston residents are structured based on strict conservation guidelines mandated by the South Florida Water Management District. Your monthly statement consists of two primary components: a fixed base rate determined by the physical size of your water meter, and a variable consumption charge based per 1,000 gallons used. This tiered framework is specifically designed to reward homes that actively conserve water with lower overall costs. Conversely, properties with unusually high consumption—often due to excessive lawn irrigation or hidden plumbing leaks—will face progressively higher charges as they cross into upper usage tiers.
Troubleshooting Leaks and Emergency Repairs
Knowing exactly who to call during a plumbing emergency in Weston depends entirely on where the failure occurs. If you experience a massive drop in water pressure, suspect a ruptured municipal water main, or encounter a foul sewer backup entering your home, you must immediately contact the Weston Public Works Services Center at 954-385-2600. City technicians will rapidly deploy to investigate the issue. If the break is located on the city-maintained portion of the lateral line, they will repair it at no cost. However, if the inspection reveals that the underlying blockage or leak is situated on your private property, you will be instructed to hire a licensed independent plumber.
Frequently Asked Questions
Q: Where can I pay my water bill online in Weston?
A: You can pay your bill securely through the official payment portal managed by City of Weston Utilities.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Thursday 8:00 AM - 5:30 PM, Friday 8:00 AM - 3:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Weston Utilities customer service directly at 954-385-2600.
Looking for Trash & Recycling info?
Find your pickup schedule, bulk waste rules, and holiday delays for Weston.
View Trash Schedule →