The Crossings Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for The Crossings, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Miami-Dade Water and Sewer Department (WASD)
In-Person Office
111 NW 1st St, Miami, FL 33128
Important Notice
WASD handles all water and sewer needs. Payments can be processed through the central county portal.
Complete Water Utility Guide
Paying Your WASD Water Bill in The Crossings
For properties situated within The Crossings, domestic water and sewer utilities are managed exclusively by the Miami-Dade Water and Sewer Department (WASD). Setting up a new account or managing an existing one is most efficiently handled through the county's digital Customer Portal. By creating a miamidade.gov profile, residents can link their utility account to monitor their monthly consumption, register for paperless statements, and receive immediate alerts regarding local water boiling notices or neighborhood pipe repairs.
Telephone and Mail Payment Solutions
WASD offers multiple remote payment avenues to accommodate varying schedules. If you prefer to settle your monthly invoice over the telephone, you can dial 1-800-510-0880 to pay with a Visa, Mastercard, American Express, or Discover card. Please note that credit card transactions incur a $4.49 convenience fee. Alternatively, you can pay directly from your checking or savings account without extra charges by calling 1-800-565-1800. Mailed payments containing a check or money order should be addressed to the WASD PO Box 26055 in Miami.
In-Person Kiosks and Full-Service Centers
If you need to resolve account discrepancies or prefer paying your bill in person, several Full-Service Centers are available nearby. The Water and Sewer Douglas Office, located at 3071 SW 38th Ave, welcomes walk-in customers Monday through Friday from 8:00 a.m. to 4:30 p.m. These locations accept cash, major credit cards, and cashiers' checks. Furthermore, 24-hour payment kiosks are positioned at select government centers, ensuring that payments submitted before 2:00 p.m. are credited to your account on the very same business day.
Handling Emergency Shut-Offs and Reconnections
Understanding the protocol for water shut-offs and emergency reconnections can save you significant stress. If your service is interrupted due to a delinquent balance, you must clear the full past-due amount before requesting a reconnection. For urgent physical issues, such as a ruptured main line flooding the street or a sudden drop in water pressure within your home, WASD operates continuous emergency dispatch lines. Addressing these infrastructure emergencies promptly helps protect The Crossings community from extensive property damage and unnecessary water loss.
Frequently Asked Questions
Q: Where can I pay my water bill online in The Crossings?
A: You can pay your bill securely through the official payment portal managed by Miami-Dade Water and Sewer Department (WASD).
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:00 AM - 4:30 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Miami-Dade Water and Sewer Department (WASD) customer service directly at 305-665-7477.
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