St. Augustine Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for St. Augustine, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of St. Augustine Utility Billing
In-Person Office
75 King St, St. Augustine, FL 32084
Important Notice
The city handles water, sewer, and solid waste billing. An online payment portal is available for residents.
Complete Water Utility Guide
Getting Your Utilities Connected
New residents and business owners moving into St. Augustine must establish their potable water and sewer utility accounts directly through the city's Financial Services Center. To initiate your residential service, you must complete the official Water/Sewer Service Application. You can submit this paperwork in person at the utility billing office on Bridge Street, via fax, or through email. If you submit your application and pay the required fees before 12:00 PM on a weekday, the city's field technicians can typically dispatch to your property and unlock your water meter on that exact same day.
Credit Checks and Deposit Waivers
Establishing a new utility account comes with a standard, non-refundable $30 setup fee. Additionally, residential customers are usually required to put down a $125 security deposit to protect the city against unpaid balances. However, St. Augustine offers a few distinct ways to waive this deposit entirely. If you can prove you have a credit score of 650 or higher by authorizing a soft credit check, the fee is waived. You are also exempt if you are an existing utility customer in excellent financial standing, or if you had an active, well-maintained account with the city that was closed within the last six months.
How to Pay Your City Water Bill
The City of St. Augustine bills its utility customers every month, and payments can be made through a variety of convenient channels. The easiest method is utilizing the Municipal Online Services web portal, where you can securely process payments using a Visa, Mastercard, Discover, American Express, or e-Check. Through this platform, you can opt into paperless billing or set up a recurring automatic draft so you never miss a due date. If you prefer to handle things over the phone, you can call the dedicated automated payment line at 1-844-752-8845 at any hour of the day or night.
Office Hours and Physical Locations
For locals who prefer face-to-face interactions or want to pay their bill using cash, the Financial Services Center is fully equipped to help. Located at 50 Bridge Street, the primary customer service lobby is open to the public Monday through Friday from 7:30 AM to 4:30 PM. For even faster service, residents can utilize the convenient drive-thru lane attached to the building, which stays open a bit later until 5:00 PM. This facility serves as the central hub for all in-person municipal financial transactions, making it easy to speak directly with a billing representative.
Account Management and Customer Support
Staying on top of your water consumption is essential for catching hidden plumbing leaks and avoiding massive billing surprises. By registering an account on the city's digital portal, you can carefully review your historical transaction data and track your monthly water usage trends. If you ever fail to receive your physical bill in the mail, or if you need to report an after-hours water main emergency, you should contact the St. Augustine Utility Department immediately at 904-825-1037 to ensure your issue is resolved and your account remains in good standing.
Frequently Asked Questions
Q: Where can I pay my water bill online in St. Augustine?
A: You can pay your bill securely through the official payment portal managed by City of St. Augustine Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 7:30 AM - 4:30 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of St. Augustine Utility Billing customer service directly at 904-825-1037.
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