North Bay Village Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for North Bay Village, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
North Bay Village Utilities
In-Person Office
1666 Kennedy Cswy, North Bay Village, FL 33141
Important Notice
Water is purchased from Miami-Dade County but distributed and billed locally by the Village.
Complete Water Utility Guide
Paying Your North Bay Village Water Bill
Managing your monthly utilities in North Bay Village is designed to be convenient and straightforward. The city provides a secure online utility portal where residents can log in, view their current usage, and submit payments instantly. If you prefer traditional methods, you can mail a check to the utility billing department or visit Village Hall during standard business hours. Quick Pay features are also available online, allowing you to settle your balance using just your account number without having to remember login credentials.
Setting Up New Utility Services
Welcome to the island! If you are moving into a new home or opening a business in North Bay Village, setting up your water and sewer service is your first step. You will need to submit a utility application through the city's building and utilities department, providing a valid photo ID, a copy of your lease or deed, and a nominal setup deposit. It is highly recommended to initiate this process at least a week before your move-in date to ensure your water is flowing the day you arrive.
Auto-Pay and Paperless eBilling Options
Save time, save trees, and never miss a payment by enrolling in eBilling and auto-pay. North Bay Village allows residents to set up automatic deductions directly from a checking or savings account. Withdrawals are typically processed around the 25th of each month, eliminating the worry of manually paying your invoice. By opting into paperless billing, you will receive your monthly water statements via email, allowing you to easily track your water consumption trends over time while reducing unnecessary paper waste.
Late Fees and Disconnection Policies
It is important to pay your utility balance by the stated due date to avoid disruptions in your household water service. North Bay Village applies late fees to accounts that carry an unpaid balance past the deadline. If an account remains delinquent for an extended period, the city may issue a shut-off notice. Should your water be disconnected due to non-payment, you will be required to pay the full past-due amount along with a mandatory reconnection fee before service can be restored.
Drop-Box Payments and Accepted Methods
For residents who cannot make it to the office during regular hours, a secure utility drop box is conveniently located right outside the main floor of the Village building at 1666 Kennedy Causeway. This drop box is accessible 24 hours a day, seven days a week. When using the drop box, always pay with a check or money order—never deposit loose cash. The city accepts various forms of payment including major credit cards, debit cards, and eChecks for digital transactions.
Water Conservation and Leak Reporting
Being surrounded by Biscayne Bay reminds us of the importance of protecting our natural resources. North Bay Village encourages all residents to practice smart water conservation. If you notice a sudden, unexplainable spike in your monthly utility bill, you may have a hidden plumbing leak or a running toilet. If you spot a main line leak, a broken fire hydrant, or unexpected street flooding, please contact the North Bay Village emergency utility support hotline immediately so public works crews can dispatch a repair team.
Frequently Asked Questions
Q: Where can I pay my water bill online in North Bay Village?
A: You can pay your bill securely through the official payment portal managed by North Bay Village Utilities.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:30 AM - 4:30 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact North Bay Village Utilities customer service directly at 305-756-7171.
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