Longboat Key Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Longboat Key, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Town of Longboat Key Utilities
In-Person Office
501 Bay Isles Rd, Longboat Key, FL 34228
Important Notice
Water is purchased from Sarasota County (south end) and Manatee County (north end) but billed locally.
Complete Water Utility Guide
Setting Up Your Longboat Key Utility Account
The Town of Longboat Key Finance Department directly manages municipal drinking water and sewer services for island residents. Whether you are moving into a newly constructed beachfront property or a historic condominium, you must establish an account to ensure your water is flowing upon arrival. Setting up a new connection generally requires contacting the utility billing office to provide your closing or lease documents. The town pumps clean, safe drinking water, and actively monitors quality to meet strict Florida Department of Environmental Protection standards.
Resolving Your Monthly Water Balance
Settling your monthly utility invoice is designed to be as seamless as possible for residents and seasonal snowbirds. Utility statements are typically due on the 25th of the month. The town provides a secure online customer portal where you can process payments via credit card or e-check. Please be aware that if you utilize a third-party online banking bill pay feature, your bank may mail a physical paper check to the Lehigh Acres processing center, which can take up to seven business days to arrive and post to your account.
The Benefits of Auto-Pay and Pool Fill Credits
To ensure you never miss a payment while traveling or during the off-season, the town highly recommends enrolling in their free auto-pay program. This service automatically drafts your total balance from a designated checking account or credit card. Additionally, Longboat Key offers a unique billing adjustment for residents who need to fill a newly constructed swimming pool or who have suffered a documented plumbing leak. You can apply for a specialized credit adjustment through the Finance Department, which is generally permitted once every three years.
Surcharges, Watering Restrictions, and Shut-Offs
Conserving the local water supply is a major priority, and residents must adhere strictly to the watering restrictions dictated by the Southwest Florida Water Management District. Furthermore, timely payments are essential. Delinquent accounts are subject to a ten percent surcharge penalty, capping at $250 per month. Once a bill becomes past due, the town mails a formal delinquency notice. If the outstanding balance is not satisfied within 90 days of the original billing date, the municipality will dispatch crews to physically disconnect your water service.
Frequently Asked Questions
Q: Where can I pay my water bill online in Longboat Key?
A: You can pay your bill securely through the official payment portal managed by Town of Longboat Key Utilities.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Friday, 8:30 AM - 5:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Town of Longboat Key Utilities customer service directly at 941-316-1999.
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