Lake Mary Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Lake Mary, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
City of Lake Mary Utility Billing
In-Person Office
100 N Country Club Rd, Lake Mary, FL 32746
Important Notice
The city handles water, sewer, and solid waste billing. An online portal and auto-draft options are available.
Complete Water Utility Guide
Activating New Utility Services in Lake Mary
Setting up your new water and utility account in the City of Lake Mary is a straightforward process handled by the Utility Customer Service Division, located in the east wing of City Hall at 100 North Country Club Road. To establish a new residential account, you will need to submit a completed utility application form and pay the required deposits. Currently, a deposit for water service is forty dollars, while a combined water and wastewater account requires an eighty-five dollar deposit. If your property only uses city garbage services, the deposit is just forty dollars. There is also a non-refundable ten-dollar turn-on fee, or a five-dollar transfer fee if applicable. After maintaining an excellent payment history for two years, your deposit may be refunded to your account.
Lake Mary Water Bill Payment Options
The local finance department offers several convenient ways to pay your monthly utility bill. If you prefer to handle things online, the city uses the secure Invoice Cloud portal where you can pay by credit card, debit card, or electronic check, though a convenience fee will apply. Phone payments are also accepted via an automated system by dialing 844-257-6009. For residents who prefer to pay in person, the City Hall office is open Monday through Friday from 8:00 AM to 5:00 PM. If you cannot make it during regular business hours, there is a secure 24-hour drop box situated at the north end of the City Hall parking lot.
AutoPay Setup and Paperless Billing Features
Managing your monthly expenses is much easier when you enroll in the city's AutoPay and paperless billing programs. By registering your account on the online payment portal, you can safely store your preferred payment method and have your utility invoices drafted automatically on their exact due date. Once you register for AutoPay, you will receive a monthly email confirmation verifying that the transaction was successful. Switching to paperless billing is a great way to reduce mail clutter and promote environmental sustainability. Simply log into your digital dashboard, select your current invoices, and check the box indicating you wish to go paperless.
Understanding Late Fees and Disconnection Policies
Every utility statement mailed by the City of Lake Mary clearly indicates the payment due date. If your balance is not cleared by this deadline, a ten percent penalty will be immediately applied to your account. Accounts that remain unpaid for thirty days past the initial billing date are officially classified as delinquent. At this point, you will face a twenty-five dollar delinquent service fee, and your water service will be subject to immediate disconnection. Keep in mind that only authorized city personnel are permitted to turn water meters on or off. If your service is shut off, the entire past due balance plus the penalty fees must be paid in full before it can be restored. Reconnections requested after 3:00 PM incur an additional forty-five dollar after-hours charge.
Utility Customer Service and Leak Adjustments
The Lake Mary Utility Billing Division is dedicated to ensuring your monthly charges are accurate and fair. If you notice a sudden, unexplained spike in your water usage, you might have an underground leak. Fortunately, the city offers a Leak Adjustment Request Form for properties that are individually metered for potable or irrigation water. You will need to provide proof that the leak has been permanently repaired by a licensed plumber before an adjustment can be reviewed. However, please note that reclaimed water meter leaks do not qualify for any financial adjustments. If you need further assistance with your account, the friendly staff at City Hall can be reached directly by phone at 407-585-1400 to help resolve your issues.
Frequently Asked Questions
Q: Where can I pay my water bill online in Lake Mary?
A: You can pay your bill securely through the official payment portal managed by City of Lake Mary Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Thursday 8:00 AM - 5:00 PM, Friday 8:00 AM - 12:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact City of Lake Mary Utility Billing customer service directly at 407-585-1448.
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