Casselberry Water Bill Pay & Setup
Official water utility, online billing, and customer service guide for Casselberry, Florida.
Online Bill Pay Portal
Securely pay your municipal water and sewer bills online without any hassle.
Contact & Office Details
Service Provider
Casselberry Public Works Utility Billing
In-Person Office
95 Triplet Lake Dr, Casselberry, FL 32707
Important Notice
The utility department manages billing for water, sewer, and reclaimed water, offering a convenient drive-thru window at City Hall.
Complete Water Utility Guide
Activating Casselberry Water Service
Establishing a new water and sewer account in Casselberry is a seamless process managed entirely by the Utility Customer Service department. New residents or commercial tenants can submit a Water Utility Service Application online, through direct email, or physically at City Hall located on Triplet Lake Drive. You will be required to supply a valid driver's license or state ID, along with concrete proof of occupancy such as a signed lease agreement or property closing documents. Keep in mind that a standard security deposit, roughly $65 for water and $140 for sewer access, must be paid in advance before the service is officially activated.
Online Billing and E-Services
The City of Casselberry utilizes a modern online utility billing system designed to give customers instant, secure access to their account data. By creating a user profile on the city portal, residents can review past invoices, track their household water consumption trends, and seamlessly update their contact details. To register, you will need your specific account number formatted exactly as it appears on your monthly bill, complete with all necessary leading zeroes. Embracing this digital platform eliminates the clutter of paper statements and ensures you never miss a billing cycle.
Automated Payments and Bank Drafts
For individuals who want a completely hands-off approach to managing their monthly utility expenses, the Bank Draft program is highly recommended. By submitting an authorization form along with a voided check, the city will automatically pull the exact balance due directly from your checking or savings account each month. Additionally, the online portal features a separate AutoPay function for those who prefer using a personal credit or debit card. Both automated options guarantee on-time payments, saving you from having to remember specific due dates and avoiding unexpected late fees.
In-Person and Alternative Payment Options
Casselberry completely accommodates residents who prefer more traditional payment methods. Payments can be mailed directly to the utility office via the postal service, or dropped off physically. City Hall features a convenient 24-hour payment drop box situated at the exit of the visitor parking lot, specifically designated for secure checks and money orders. If you need to pay in physical cash, you must do so during regular business hours inside the customer service lobby. There is also a 24/7 automated Pay by Phone system accessible by calling the primary utility support number.
Delinquency and Reconnection Policies
Utility statements clearly indicate the final due date, and it is vital to remit payment prior to that printed deadline to avoid financial penalties. Accounts that fall past due are immediately subject to applied late fees, which are calculated based on a percentage of the outstanding balance. If an account remains delinquent despite multiple warning notices, the city reserves the right to disconnect water access to the property. Re-establishing the active connection requires settling the entirety of the past-due balance along with a mandatory administrative reconnection fee.
Handling Water Emergencies and Leaks
A sudden underground pipe rupture or a severe loss of water pressure requires immediate, professional attention. Casselberry maintains a dedicated emergency phone line to dispatch repair crews for urgent municipal water main breaks and significant sewer backups occurring in the public right-of-way. If you notice a drastic spike in your monthly consumption without a corresponding change in daily habits, it may signal an internal household plumbing leak. Addressing these structural issues swiftly not only prevents catastrophic property damage but also stops massive utility bills from accumulating over time.
Frequently Asked Questions
Q: Where can I pay my water bill online in Casselberry?
A: You can pay your bill securely through the official payment portal managed by Casselberry Public Works Utility Billing.
Q: What are the office hours for water utility services?
A: The office is open during these hours: Monday - Thursday 7:00 AM - 6:00 PM.
Q: Who do I call for water emergencies or billing questions?
A: You can contact Casselberry Public Works Utility Billing customer service directly at 407-262-7700.
Looking for Trash & Recycling info?
Find your pickup schedule, bulk waste rules, and holiday delays for Casselberry.
View Trash Schedule →